At xtoy.net, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return process. Please review our return policy below for detailed information.
- Eligibility for Returns
- You may return items within 7 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number or receipt) and photos of the item (if applicable) are required for all returns.
- Return Process
- Contact our customer service team at support@xtoy.net within 7 days of receiving your order.
- Pack the item securely and ship it to the designated return address.
- Return Shipping Costs
- Customers are responsible for return shipping costs. However, if the return is due to a mistake on our part, we will cover the return shipping costs.
- Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 3 days of delivery for a replacement or refund.
If you have any questions, please contact us at support@xtoy.net.
