Thank you for shopping at xtoy.net! We are committed to delivering your toys safely and efficiently. Please review our shipping policy below for detailed information.
1. Shipping Destinations
We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us at support@xtoy.net for assistance.
2. Shipping Methods
All orders are shipped from China via international professional logistics partners, including but not limited to:
- Standard Shipping: 20–40 business days (tracking available).
- Expedited Shipping: 10–30 business days (tracking available).
- Express Shipping: Up to 14 business days (tracking available).
Shipping times are estimates and may vary depending on the destination and customs processing.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. You can view the shipping cost at checkout before placing your order.
4. Order Processing Time
Orders are processed within 7 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
5. Customs and Import Duties
- International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the buyer.
- We are not responsible for any delays caused by customs clearance.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
7. Shipping Delays
While we strive to deliver your order on time, factors such as weather, customs, or carrier delays may occasionally affect delivery times. We appreciate your understanding and patience.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at support@xtoy.net within 3 days of delivery. We will work with the carrier to resolve the issue promptly.
9. Returns and Exchanges
For information about returns or exchanges, please refer to our Return Policy.
If you have any questions about our shipping policy, please contact us at support@xtoy.net.
